Elevate & Optimize Customer Experiences On Every Channel
Netsync’s omnichannel contact center-as-a-solution (CCaaS) delivers
enriched customer journeys, all powered by the cloud and data intelligence
to drive faster, more personalized customer experiences.
Perfectly suited for any size contact center, Netsync’s next generation
solution delights more customers by giving them the instant answers
they need over any channel they choose – whether chat, text, email,
social or voice. Plus, AI-powered voice and chat virtual agents make
it simple for customers to communicate while providing options for
fast and easy 24/7 self-service – with a seamless transition to a
live agent when desired.
With Netsync’s Webex Contact Center solution, wasted time and stress
are a thing of the past.
- End-to-end experience management
- AI-powered assistance
- Intuitive agent experience
- Customizable platform
A Next-Generation Platform for Any Size Contact Center.
Give your customers the answers they need, through their preferred
channel, with blazing speed.
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Fully customizable and ready to scale
Our out-the-box ready—yet fully customizable—platform allows
extensive scale and performance.
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Flexible, streamlined interface
Supercharge agents with a user-friendly desktop equipped with
full customer interaction history and built-in Webex collaboration
tools.
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Open APIs for ultimate customization
Get the ultimate customization flexibility with open API accessibility
and integration with CRMs and other business applications.
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One secure collaboration portfolio
Bring agents and subject matter experts together with messaging,
meetings, and calling tools for collaborating on customer engagements.
Did You Know?
Gartner recognizes Cisco for Webex Contact Center in 2022 Gartner®
Magic Quadrant™ for Contact Center as a Service (CCaaS)
The Most Complete Contact Center and Collaboration Suite – All
In the Cloud
Take Advantage of This Enterprise-Grade, Out-of-The-Box-Ready Solution That’s Completely Customizable to You!
See Other Related Solutions:
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Webex Connect
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Webex Contact Center AI Solutions
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Webex Workforce Optimization
Why Netsync & Webex Contact Center By Cisco
Built for a connected customer experience
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Let today’s digital-first customer connect their way - via chat, text, social,
email, or call.
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Natural, AI-powered voice and chat virtual agents provide options for fast and
easy 24/7 self-service.
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Proactively connect with your customers and empower them to easily solve problems
faster on their own.
End-to-end customer experience management
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Agents benefit from complete customer interaction history in a single interface,
regardless of channel – empowering them with full visibility.
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Close the feedback loop with Webex Experience Management by offering post-call
surveys delivered to the customer via text, email, or interactive
voice response (IVR) to capture immediate feedback and proactively
manage and measure customer sentiment.
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Agents have real-time visibility into previous customer survey responses to personalize
interactions.
Not just a vendor, we’ll be your collaboration partner
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More than just a vendor, we’ll be your partner in great customer service. That
way, you can offer your customers the support they expect,
on their terms, and give your agents the tools they need to
provide it. The world’s largest experience centers run on Webex
for a reason – because they can rely on us.
